We want you to love your DERPHEA products. If you are not completely happy with your purchase, we are here to help.
30-Day Satisfaction Guarantee
You may request a refund within 30 days of delivery, for any reason.
Because our products are skincare items that cannot be resold once they have left our care, we usually do not ask you to ship anything back — in most cases a refund is issued without a return. We reserve the right to request the return of an item at our discretion; if we do, we will send you return instructions and cover the cost of return shipping.
How to Request a Refund
Email us at info@derphea.com with your order number and the reason for your request. We respond within 2 business days.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the refund is due to our error (a wrong or damaged item).
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo, and we will send a replacement or issue a full refund at no cost to you.
Purchases from Other Retailers
Products purchased through another retailer, including Amazon, must be returned or refunded through the original place of purchase.
Contact
This website is operated by WAFTURE LLC.
21550 Oxnard Street, Woodland Hills, CA 91367, United States
info@derphea.com
Last updated: August 4, 2026