We are a small team and we read every message. Whether you have a question about an order, need help choosing a product, or want to tell us how something worked for you, we would like to hear from you.
Email Us
This is the fastest way to reach us, and it is the same address for orders, returns, product questions, and privacy requests. We respond within 2 business days. If you are writing about an existing order, please include your order number so we can help you right away.
Before You Write
These answer most of what we are asked:
- Where is my order? You will receive a shipping confirmation email with tracking as soon as your parcel leaves our warehouse. If tracking has not updated for several days, email us and we will look into it.
- I want a refund. See our Refund Policy — you have 30 days from delivery, for any reason, and in most cases you do not need to ship anything back.
- My order arrived damaged or wrong. Email us within 7 days of delivery with a photo and we will replace it or refund you in full, at no cost to you.
- How do you handle my personal data? See our Privacy Policy. To access or delete your data, or to opt out of the sharing of your information, email us with the subject line Privacy Request.
- I bought your product on Amazon. Orders placed with another retailer have to be returned or refunded through that retailer. We can still help with product questions.
Company Details
This website is operated by WAFTURE LLC.
21550 Oxnard Street, Woodland Hills, CA 91367, United States
info@derphea.com
Please note that this is our business mailing address, not a retail store or a returns address. Do not send products back to it — if a return is needed, we will email you instructions first.
Last updated: August 4, 2026